风控合规副经理/经理

61Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard

61Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary

61Assist to monitor the implementation of action items

61Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals

61Liaise with various stakeholders such as internal parties and auditors to maintain effective communication

Corporate Solutions (CS) Broker on-boarding Routine Operations

61Review the completed due diligence questionnaire from brokers

61Background checks e.g. name screening and IA license checking

61Annual review for existing CS brokers

61Register Broker profile and grant License Codes to Brokers in system

61Suspend / Terminate Broker Licenses

61Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.

Operation Management

61Identify key performance indicators and design reports for the team

61Audit overall productivity and efficiency

61Design and implement the strategies, policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry.

61Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy

61Project an excellent image of OSSC internally and externally

Financial Management

61Be responsible for the service improvement and cost of service management.

61Prepare business case and proposal for new process migration

61Implement best practices for lowering the cost

61Rigorously controls expenses without jeopardizing current operations or long-term growth

People Management

61Establishes and communicates clear objectives, priorities and performance standards

61Identifies and grooms future leaders / bench strength over an extended period of time

61Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to the OSSC management.

61Assess and develop staffs’ capabilities and provide coaching, training and development to all levels of team members.

61Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements

61Ensure the work forces are best utilized by manipulating some well-known operating model and methodology in meeting all service and productivity targets. Financial and Non-Financial Measures:

61Customer-centric Products Services (TAT, Quality..etc)

61Efficiency and effectiveness

61Accuracy, timeliness and completeness of work produced

61A good team player with the ability to work under pressure

61Adhere to work procedures and Company standards

61Staff engagement survey result