Field Service Engineer 现场服务工程师

现场服务工程师（FSE）负责提供高质量的服务，以确保机器性能得到提升，并为客户提供卓越的体验。我们的现场服务工程师积极主动、善于思考、勇于担当，并负责确保我们的解决方案能够持续得到交付、安装和维护。

Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance – ensuring our customers receive optimal results from machinery.

现场服务工程师具备机器操作、机械、电气、计算及操作、电气组装和安装等方面的能力。他们负责满足客户的需求，以确保从安装到预防性维护的整个系统质量的各个方面都得到满足，从而确保我们的客户从机器中获得***效果。

岗位职责 Responsibility：

1.Ensure machines are performing to customer expectations.

确保机器能够满足客户的要求。

2.React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.

在适当的时间内对现场出现的机器故障做出反应，并确保及时解决。如果无法进行简单的修复，则确保向客户详细说明计划及可能产生的费用。

3.Troubleshoot machine problems and/or performance issues through to resolution.

通过排查故障和/或性能问题直至解决。

4.Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines.

进行预防性维护，包括在季节前和季节后对机器进行保养，并努力提升机器的持续性能。

5.Familiar with our systems, platform and equipment; well know the operation ,Programming and trouble shooting according to the skill matrix .

熟悉我们的系统，平台及设备，能够很好的进行操作，做程序及突发问题的处理，达到Skill-Matrix的技能要求。

6.Maintain close relationship with customer care centre (CCC) team and provide regular updates.

与客户关怀中心（CCC）团队保持密切联系，并定期提供最新信息。 积极参与持续改进活动。

7.Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.

处理或上报客户投诉；确保这些投诉能够得到及时、清晰且专业的调查或解决（在可能的情况下）。

8.Regularly report on progress made with the customer activity plan.

定期汇报客户现场情况，根据跟进清单follow up list。

9.Perform customer training, as required.

根据需要为客户提供培训。

10.Ensure adherence to safety and quality across all facets of our operation and customer delivery，take necessary PPE on site for the safety.

确保在我们所有的运营环节和客户交付过程中都严格遵守安全和质量标准。

根据现场情况穿戴必要的PPE.

岗位要求 Requirements：

1.Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification

大专及以上学历，例如管理学学士学位/工程学学士学位或行业认证。

2.Relevant experience in troubleshooting electrical and mechanical equipment, required.

必须具备故障排除电气和机械设备的相关经验。

3.Excellent customer service skills required.

良好的客户服务技能要求。

4.Good written and spoken in English , efficiency communication skills.

良好的英语书面和听说能力，及有效沟通能力。

5.A positive attitude with a strong customer service mindset.

积极向上、具有强烈客户服务意识的态度。

6.At least 5 years or more of electrical and mechanical background/customer facing work experience required

至少5年 及以上电气和机械背景/有客户现场服务经验。

7.You have a flexible attitude with regard to travel and labor(80% or higher short period travel); No restrictions to inter-state or international travel.

高度的出差灵活性（约占80%或更多的出差），可以进行国外出差。

8.Full clean drivers' licence 有合格有效的驾驶证。

Electrician certificate. 电工上岗证。

9.Industry skills and Service background is an advantage. 本行业和专业服务工程师背景优先。