Customer Service Supervisor

Oversee international client data entry and medical-technical communication workflows, ensuring efficient and accurate information transfer to support global production and customer service processes.

Accurately input U.S. client orders and doctor prescription details into the system, guaranteeing error-free production inputs to minimize complaints and enhance customer satisfaction.

Identify and escalate mismatched or ambiguous orders/prescriptions to the U.S. headquarters team for resolution, adhering to standardized protocols.

67Cross-Regional Collaboration67

Coordinate with U.S. headquarters and branch factories across time zones to ensure seamless information flow and timely responses, enabling uninterrupted global production and on-time delivery.

67Process Optimization & Reporting67

Continuously improve data processing and client communication workflows, leveraging data analysis to enhance efficiency and service quality.

Generate regular data reports to monitor performance and drive operational decision-making.

67Data Security & Compliance67

Strictly manage confidentiality of client orders, prescriptions, and sensitive data, ensuring compliance with company security policies and industry regulations (e.g., HIPAA).

67Team Development67

Train and mentor team members in dental terminology, English communication, and data processing skills to build a high-performing team.

67Qualifications67 任职条件

67Education & Experience67

Bachelor’s degree or above (any major); the company provides comprehensive dental training.

3+ years in customer service/supervisory roles at multinational manufacturing company, preferably with order-processing experience.

67Core Competencies67

67Fluent English: Proficiency in written/spoken English for daily communication with U.S. teams, emails, and technical clarifications.

67Cross-Cultural Collaboration: Ability to bridge U.S.-China teams, ensuring alignment