Customer Service Representative - Chengdu ID171722

- Office Support Function:

- Handling inbound customer inquiries via phone, email, and chat in a professional and timely manner

- Enter and maintain important customer data in CRM system and company customer portal

- Process customer orders as per standard order process

- Monitor materials availability against customer demand. Coordinate with relevant commercial, supply chain and credit personnel to complete order fulfilment tasks on timely basis

- Providing accurate information about products/services

- Resolving customer complaints and issues, escalating to management when necessary

- Processing orders in accordance with company policies

- Maintaining a comprehensive understanding of our products/services to effectively address customer needs

- Translate or proof-read for e.g. product information, sales &marketing tools, technical data sheets, test reports, market information etc.

- Collaborating with other departments to ensure seamless customer experiences

- Support in Local Marketing Services:

- Support and participation in promotion activities (internal and external) in coordination with the supervisor and the Marketing responsible to promote the brand company and the company product range and to fosters a positive market development of company (e.g. preparation of customer presentations, marketing campaigns, social media support, representing company in promotion events, in exhibitions or other marketing activities)

- Support the planning, preparation of customer visits as well as exhibitions

- Client Hospitality Management:

- Client Hospitality Management for national and international guests (arranging invitations / customer visit organization / support in event)

- Travel Management Support:

- Support in business trip preparations for the Sales Team and other company employees in close coordination with the supervisor

- Other tasks assigned by the Supervisor

- Compliance:

- IT-Complaint Working Behavior:

- Shaping awareness of employees to work in accordance ot the IT security regulations

- Obligation to work via company IT platforms only for secure, comprehensive and transparent information exchange and to avoid any actions that might violate company IT security or data protection regulations (clarification in case of doubts with supervisor)

- Ensuring that company information are protected to maximum extent

- All compliance relevant content (written guidelines/e-learnings etc.) are reflected regularly pro-active for maximal awareness (Content overview will be provided by supervisor if needed)

KEY REQUIREMENTS

- Interpersonal Competences

- Adaptability/flexibility - Strong

- Approachability and social skills - Strong

- Command of language and communication - Strong

- Negotiating skills - Basic

- Resilience and working under pressure - Strong

- Result- and goal-orientation - Strong

- Diversity and intercultural thinking - Basic

- Quality awareness - Strong

- Sharing of information - Strong

- Entrepreneurial thinking and actions - Basic

- Language Skills

- Serbian – written and spoken - Native / Fluent

- English - Fluent

- Qualifications

- Driving license