Seafreight Export CS 海运出口客服

1. Contact with customer and agent, acknowledge of the demand and requireme;

负责与客户/代理进行联系，掌握客户和代理的出货需求及服务要求；

2. Plan vessel schedule and price accordingly to SOP;

根据客人需求安排合适船期，严格执行全段服务设置的SOP；

3. Coordinate and communicate with op /customer /agent/shipping line to settle customer consulting;

沟通协调操作，客户，海运代理及船司关系，以解答客户咨询；

4. Monitor team members’ performance and workload and provide assistance or trainning where and when necessary;

监督团队成员的表现和工作量；必要时辅助团队成员完成当前工作，并进行培训；

5. Be responsible for handling all kinds of emergencies and report to the leader;

负责处理各类突发事件并及时向上级汇报；

6. Assist in evaluating and optimizing suppliers, and use company platform/resources to enhance products;

协助评估和优化供应商，利用公司平台/资源提升产品；

7. Combine and optimize products, cooperate with domestic and overseas sales to explore new business and new customers;

梳理和优化产品，配合国内和海外销售挖掘新业务和新客户；

8. Update and maintain customer information, SOP and supplier information in a timely manner;

及时更新维护客户信息、SOP和供应商信息；

9. Complete other work arranged by direct supervisor and department manager.

完成直接主管或部门经理安排的其他事宜。

Personal Capabilities & Education

1. College degree or above, logistics/foreign trade or related major preferred;

专科及以上学历,物流/外贸或相关专业优先考虑；

2. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;

认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定的工作压力；

3. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;

熟悉office办公软件；英语听说读写熟练，能独立与海外代理及客户沟通；

4. With over 3 year forwarding operation/cs experience on seafreight is better;

有3年以上货代海运客服/操作经验者优先考虑；

5. Sense of responsibility, ability to multi-task, manage time and finish work in time.

责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。