Managed Services Consultant

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs.

What You'll Do

61 Help to keep up to date and implement new features within the Veeva Vault suite

61 Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications

61 Work closely with customer business and IT staff to understand their requirements

61 Guide customers in adopting Vault and industry best practices

61 Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams

Requirements

61 Excellent verbal and written communication skills in Korean and business level English

61 5+ years of experience with configuring, supporting, and implementing software solutions

61 Experience in working in customer-facing roles and managing customer expectations

61 Ability to quickly understand client requirements and needs and articulate potential solutions

61 Proven ability to work remotely and independently in support of multiple clients

61 At least a Bachelor’s degree or equivalent relevant experience

Nice to Have

61 Project Management experience

61 Understanding of life science content management principles, types, and taxonomies

61 Understanding of life science compliance requirements

Perks & Benefits

61 Allocations for continuous learning & development

61 Health & wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.