空运操作/Airfreight Operation

1. Handle customers and overseas offices enquiries. Be responsible for accepting calls and providing a knowledgeable, efficient and proactive point of contact. Maintain good relationship with the clients

2. Coordinate and follow up daily orders with subcontractors, other internal departments and overseas offices. Develop and maintain local subcontractors as per relevant SOP.

3. Ensure import & export paperwork are both complete and accurate

4. Generate customer service and operation data and report upon request; ensure all KPI are achieved

5. Communicate, arrange and dispatch drivers to clear, collect and deliver the import & export & transship shipments on time and provide special instructions if needed.

6. Keep up-to-date with airline & customs requirements and timetables.

7. Learn development and continuous improvement as company standard

8. Handle operation according to SOP to deliver best service to our customers.

Requirements:

1. Good command of English

2. Bachelor degree in logistics or related majors

3. Conversant with main MS software applications.( Outlook, Excel, Word. PPT etc.).Sound numerical skills and sensitivity

4. Good Self-discipline to keep commitment which is requested by the job

5. Can work under pressure and willing to share extra workload if necessary

6. Above 3 years working experience in logistics industry is preferred

工作职责：

1. 负责处理客户和海外公司的询问，提供专业、高效和积极的响应。与客户保持良好的合作关系

2. 跟进每日订单，与供应商/代理紧密协作。根据相应SOP规定发展并维护本地供应商。

3. 确保进出口单证及文件的完整及准确。

4. 完善客服和操作系统数据及信息，保障达成KPI的绩效指标，根据要求提供报告

5. 有效安排司机根据公司要求完成提送货任务。

6. 始终跟上航空公司及海关对于进出口的最新要求及政策。

7. 根据公司标准的发展，保持持续学习和改进

8. 根据标准操作流程作业，为客户提供良好的服务

岗位要求：

1. 良好的英文运用能力

2. 物流或相关专业本科学历

3. 熟练运用MS办公软件，如Outlook, Excel, Word, PPT等，对数据敏感

4. 以客为尊理念，良好的自律习惯，遵循工作承诺和职责

5. 可在压力下工作，愿意分担团队的工作

6. 物流行业或相关行业2年以上工作经验更优

工作地点：北京

上班时间：09：00-18：00

其他福利：国家规定的保险及公积金等