售后主管

1. 领导售后团队及时处理日常售后问题；

2. 主导售后异常问题原因分析，并出具异常原因分析报告；

3. 根据售后异常问题的分析，提出产品质量及相关改进建议；

4. 协调研发、技术、质量、生产及采购等进行跨部门售后问题推进；

5. 负责与总部沟通及推进售后异常问题；

6. 负责对客户的相关培训，如产品的安装、调试等。

任职资格：

1. 至少3~5年售后工作经验，具备泵阀类售后工作经验优先；

2. 可进行英文书面沟通，具备基础的英文沟通能力；

3. 具有带团队经验；

4. 具有良好的沟通协调能力，及时间管理意识。

Specific Duties:

1.Responsible for oversight daily after sales issues.

2.Responsible for analyze the issue of after sales, and issue the analysis report.

3.Put forward product quality improvement suggestions according to the analysis of after sales’ issues.

4.Coodinate cross-function to push the problem of after sales resolved.

5.Communicate with HQ about the special issues of after sales.

6.Responsible for training the customer about product assembly and debug.

Requirements:

1. At least 3 years’ experience on after sales, have the experience of valve or pump is preferred.

2. Good English communication skills.

3. Have the experience of team leading.

4.Good communication and cooperation ability, and time management awareness.