【英文客服】IBU FLT 投诉客服-NT(MJ022313)

Resolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Identify operational issues and cooperate with other teams/departments to improve Trip.com’s products and services;Assist with any ad hoc projects and tasks from the Customer Success Manager.

任职资格

Full-Time Bachelor’s Degree or higher;Highly proficient in both verbal and written English. Native speakers preferred;Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;Able to work under tight deadlines and pressure, both independently and with others;Able to work during weekends and public holidays.