Customer Service Representative

61 Order fulfillment of the inter-company and third-party orders, including order review with all related departments, order acknowledgment to the customer, submit GA drawing and related documents as requested to customer, on time domestic, import & export order delivery and follow up, and payment collection from customer.

61 Be the owner of shipping process. Coordinate daily shipment to ensure the productivity in shipping process and prepare a regular report for the shipment summary.

61 Handle with customer’s complaint according to company’s procedure and service standard and escalate to company management team.

61 Make shipping and sales report, backlog report by ERP and other necessary tools. Review system backlog with customers, Master Production Scheduler and finance regularly to ensure system data 100% correct and up-to-date.

61 Maintain all the customer orders information into ERP system timely and accurately after order acceptance.

61 Update system data immediately when customer order change, re-schedule and cancellation and inform this update to all related people/groups in efficient way.

61 Other works assigned by the manager.