Telephone Sales (Korean / Vietnamese）

Support assigned customers to launch their *** Sponsored Product (SP) campaigns, educate customers on basic campaign set up and optimization strategies, help customers reactivate ads, and provide basic Sponsored Ads (SA) education.

Engage with assigned customers to clearly understand their needs and challenges and offer clear and compelling solutions (recommendations, education, etc) to address them.

Establish regular cadence of engagement with assigned customers to not only address their immediate transactional needs but also ensure they are set up for long term success by helping them achieve graduation criteria

Deliver on assigned goals pertaining to number of recommendations, recommendation adoption rates, and CSAT

Ensure adherence to defined SOPs

Basic qualifications

3-5 years of experience in a B2B customer-facing support role in a BPO or client services setting.

Experience in executing/ managing digital marketing campaigns.

Excellent verbal and written communication skills, driving clear and concise interactions with advertisers

Ability to simplify complex ad concepts and articulate effectively to ***-time advertisers.

Customer Obsession: Orientation towards helping advertisers achieve their objectives, being highly responsive, and promptly addressing customer issues and challenges.

Ability to Problem-solve: Ability to quickly diagnose issues and offer solutions.

Proficiency in Microsoft Excel, Word and PowerPoint.