Customer Success Specialist

？ Utilize strong communication skills to connect with customers and negotiate when necessary;

？ Consistently follow-up with customers until their concerns are fully resolved;

？ Identify operational issues and cooperate with other teams/departments to improve ctrip ’s products and services;

？ Enhance the ctrip brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.) ;

？ Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements

？ Bachelor’s Degree or higher;

？ Highly proficient in both verbal and written English. Native speakers preferred;

？ Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;

？ Able to work under tight deadlines and pressure, both independently and with others;

？ Able to work during weekends and public holidays.fulfilment from saving someone’s day;

？ Able to work under tight deadlines and pressure, both independently and with others;

？ Able to work during weekends and public holidays.