Customer Success Executive

●Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value

●Monitor delivery shipments from start to finish to ensure successful delivery

●Take ownership of escalated delivery issues and follow problems through to resolution

●Use customer data and analytics to uncover opportunities for new feature adoption and up-selling

●Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal

●Educate customers on the most recent updates and enhancements to our products/services

●Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings

●Monitor performance and end-to-end movement of deliveries be it across external or internal parties