customer support

Lead and coordinate with related department for customer set-up process

Communication with customer, establish shop visit forecast

Receive and distribute paper work for engine induction

Communication and coordinate with customer for in-shop engine status, including

1.Repair process

2.TAT, Delays etc.

3.Repair cost estimate

4.Delivery plan

Invoice issuance and clarification

Follow-up with customer ensure timely payment

Warranty administration

Coordinates customer meetings/visits/events

Express customer demands accurately and punctually

Coordinate with all department to ensure high quality maintenance work

Qualification Requirements:

Working experience in the field of aviation industry is preferred.

Computer and English Skills: Fluent English （CET-6）and computer skills.

Ability to make clear statements.

With Self-confident, strong sense of service, easy to communication and coopera-tion.