Account Manager -Guangzhou

Reporting to: Account Director

Based at: Guangzhou, China（work from home）

Key Responsibilities

Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.

Provide professional presentations to customers.

Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.

Maintaining and updating database of local suppliers and managing the relationships

Liaise with suppliers and have strong negotiation skills

Process orders and invoices

Ensure all orders are tracked and reported against set contractual obligations

Produce accurate customer quotations and ensure quality samples and artwork for proposals.

Communicate order status to all departments to ensure timely delivery of orders.

Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.

Develop and maintain accurate, legible customer files.

Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion.

Skills Required:

3-5 years experience in the promotional goods industry

To have a strong team attitude

Excellent oral and written communication skills

First class, effective organisational skills

A pro-active approach to managing projects

Experience of working as part of a team

A keen eye for detail and an understanding of budget restraints

Ability to work under pressure whilst maintaining a cool outlook

A personable and professional character that will allow you to build client rapport

The confidence to give clients trust in your work

Excellent knowledge of MS Office particularly power point and excel

Excellent problem solving ability

Enthusiastic and passionate

Good time-management skills