IT engineer

1.Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate.

2.Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing.

3.Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region.

4.Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).

5.You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.

6.Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk.

7.Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team.

8.Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager)

9.Drive continuous technical improvement of the IT Operations services and satisfaction scores.

10.Deployment of IT Operations security measures

11.Continually maintaining cyber awareness to ensure that good security practices are always followed.

12.Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates.

13.Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested.

14.Deliver tasks and project work packages as needed.

15.Provide Operational handover (documentation) for acceptance of all new technologies implemented.

16.Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives.

Experience Requirements：

1.Bachelor degree, major in computer network.

2.At least 3 years post-degree experience in IT Network Administration and Helpdesk support for manufacturing company.

3.Proficient in English and Mandarin, including commonly used IT words and acronyms.

4.To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services

5.Good communication and presentation skills, proactive and service oriented.