软件实施顾问

* Perform scoping workshops and production of associated scope documentation.

* Assist in customer server set up and configuration utilising the appropriate Cimteq by UL Solutions template installation database.

* Produce training material and perform training workshops.

* Provide technical input to customer ERP Integration discussions in conjunction with utilising the Cimteq by UL Solutions Standard API Integration solution.

* Assisting customers to implement the Cimteq by UL Solutions product suite.

* Completion of Implementation activities in line with the agreed timescales, deadlines, and business KPI’s.

* Adhering to best practices used within the Implementations team.

* Ticket management within the support team and responsible for meeting all customer SLA’s

* Day to day you will be a working member of the Implementation/support team which includes, scoping, training, and supporting customer implementations throughout the implementation period. You will also be resolving customer issues and problems in an agreed timeframe.

* You will have customer facing experience, interacting with customers as required.

Qualifications：

* Technical background with a good degree in IT, Engineering, Physics,

* Chemistry, Maths, or equivalent experience.

* Exposure to a high-pressure working environment.

* Excellent analytical and problem-solving skills.

* Ability to work closely and develop professional relationships with customers.

* Excellent communication and interpersonal skills.

* Enthusiasm, commitment, motivated self-starter, and team player.

* Take ownership of customer implementation issues reported and see problems through to resolution.

* Proven working experience in implementation of software solutions.

* Knowledge of the cable and wire industry (Desirable).

* Knowledge of software and application design and architecture.

* Knowledge of relational database principles and SQL language.

* Knowledge of Web based programming technologies, e.g. HTML, JavaScript, jQuery, XML.

* An understanding of programming techniques and practices.

* An understanding of electronic/electrical engineering (Desirable).