技术服务主管（郑州）

-Support all plant service team, and make sure high customer satisfactory through improving service and product quality

- Winning and binding of customer through application-focused technical support and supporting existing customer

Main Tasks

- Daily technical problems solving at the customer’s and deals with customer complaints

- Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site

- Monitors competitors locally

- Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques

- Compiles reports and ensures direct flow of communication to internal units

- New Color Activity, arrangement and handling of the trial for new color. Making effort to get good result according to team strategy

- Material Management： Monitor inventories and ensure timely collection of receivables

- Cooperation with internal department, SCM, lab, production

- New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers.

- People management

- Ensures all activities and processes meet internal and external EHS standards

Minimum Education and Qualification Required for the Position

1. Education: Bachelor or above in chemical-related majors

2. Working Experience: at least 3 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry)

3. Technical & Professional Knowledge: knowledge in Coatings process, technical service background is preferred; good command of English; IT user skills