零售销售运营经理
3-4.5万广州市本科不限经验
职位描述
As a Retail Service Excellence Manager, you will ensure that all retail operations align with our high standards and APM Processes. Your role will be crucial in identifying areas of improvement, particularly in low-performing boutiques, and working collaboratively to turn these insights into actionable strategies.
？ Key Responsibilities:
- Ensure alignment of retail operations with APM Processes, maintaining consistency and excellence.
- Identify and address improvement areas within the training department.
- Analyze and develop solutions for low-performing boutiques, in collaboration with Area Managers.
- Proactively work to prevent any decline in performance across various areas.
- Service Performance and Continuous Improvement
- Own the Retail Service KPIs ecosystem: Formulate and analyze relevant retail metrics, including Client Satisfaction Surveys, to assist Area Managers in developing action plans.
- Engage and stimulate local markets to consolidate insights and action plans, in partnership with Area Managers, Retail Heads, and the Training team.
- Establish and drive a Monthly Service Excellence community across markets.
- Optimize communication and sharing, facilitate qualitative insights collection, and roll out best practices across markets.
？ Qualifications:
- Proven experience in retail management, luxury brand experience is a plus
- Solid Data analytical skills
- Excellent problem-solving, communication, and leadership skills.
- Ability to work collaboratively with diverse teams.
- Track record of improving retail performance and training initiatives.
- Competency in English, both written and spoken, is essential for effective communication and documentation.
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