Customer Service Officer
10-15万/年上海市本科应届
职位描述
Responsibilities and key activities：
? Receives inquiries from FL, investigate and process the inquiry, get necessary information from GSS internal or other functions, reply to FL.
? Receives the Spare Part orders from FL and handles the orders in SAP. Clears IDOC issues if any.
? Verifies the received order information, steers order bound engineering and confirms the order to FL.
? Receives and processes clarification requests from FL, and provides replies.
? Confirms material delivery time to FL and follow up the material availability status
? Confirms the spare parts Transfer Prices.
? Processes outbound delivery orders and clears the IDOC issues in SAP
? Informs FL about any deviations in delivery operations.
? Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings
? Processes credit/debits notes in SAP according to instruction
Performance measures
? GSS Total Sales
? Order Fulfilment Cycle Time
? Extended Service Performance
? FL e-Mail response time
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