Customer Service 客服经理

1.Responsible for establish & maintain friendly customer relationship to secure overall customer satisfaction by

1)Manage the customer relationship, such as organizing performance review regularly and communicating closely, to identifying Customer potential complaint and Pro-actively resolve them promptly.

2)Coordinating business units within LHT/LTS to meet customer requirements and maintain internal & external performance dialog while giving consideration to contractual service such as TAT, supply service level, etc.

3)Responsible for qualified invoice and customer complains.

2.Responsible for Commercial and Contractual Monitoring and Analysis to secure financial target is met:

1)Assume financial and performance responsibility for small accounts, take all necessary actions to bring the business development of products on the planned track.

2)Identify and pursue up-selling opportunities for existing customers in cooperation with the Account Management and Sales .

3.Responsible for operational issues under smooth process by ensuring all customer information systems are updated and that operational customer service receives.

4.Responsible for other signed tasks, such as back-up for other colleagues.

Qualifications:

1.Bachelor degree or above in all majors, Business Analysis, Marketing, Languages are preferred;

2. Strong sense and ability in communication in complicated working environment, with full concentration in customer orientation and Entrepreneurship;

3. Familiar with SAP or other softwares;

4. Strong English and Chinese.