资深海运客服

2. 向客户收集资料，配合单证中心完成和处理进出口海运单证文件；

3. 解决货物发运过程中遇到的各种问题。

4. 负责与国外客户沟通,，协调出货事宜。

1 To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

2 Check and communicate with overseas how to handle the shipment as per SOP.

3 Track shipment

4 Check Navigator system to ensure that all the mandatory milestones are updated within the set timeframe

5 monitor and ensure Navigator system in OFS is timely completed and entered by OP

6 Respond to ad-hoc rate requests to overseas

7 Take customers feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution

8 Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence

9 Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers

10 Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.

11 Follow and update CAT ,manage the allocation with ocean carriers.

12 Other duties as assigned

任职资格：

1. 3年以上货代经验,外企优先

2. 英文流利

3. 抗压性高，客户服务意识强，协作能力优秀

4. 有工作自主性，学习能力强

-College level or above

-Mandarin and English language proficiency

-Good interpersonal skills, able to communicate well with both internal and external parties