夜班旅游顾问/机票操作/机票预订（粤语流利）

6千-1万

广州市专科不限经验

职位描述

ABOUT THE ROLE

We are seeking customer-oriented and enthusiastic individuals to join our team. As a After Office Hours Consultant, you are undertaking an essential role for the business. You will be the primary point to provide a ‘one stop shop’ emergency service outside of business hours.

KEY RESPONSIBILITIES

1. Provide after office hours emergency services to corporate customers at a timely and accurate manner

2. Provide professional consultancy services on air tickets options, hotels, package, cost-saving alternatives and other travel related issues, such as visa requirement, travel insurance product, etc.

3. Work with clients to make last- minute changes or updates to their itinerary: such as create new booking, revalidation, amend bookings and issue tickets

4. Execute bookings in an efficient, accurate and professional manner

5. Send email to alert day time travel consultants on any amendments/ enquiries

6. Work from home

SKILLS AND EXPERIENCE

1. Associate degree or higher education level, preferably with Certificate or Diploma in Travel and Tourism, or related discipline

2. Minimum 8 years' relevant working experience in corporate travel

3. Hand-on experience in travel booking, reservation and ticketing

4. Knowledge in GDS Sabre or & Amadeus is a must

5. Demonstrate understanding of customer servicing excellence

6. Excellent communication, relationship management and interpersonal skills

7. Independent, responsible, positive, multi-tasked, and able to work under pressure

8. Good spoken and written English and Chinese, knowledge of Putonghua is an advantage

整体目标：

我们正在寻找具有客户服务意识且热情洋溢的人才加入我们的团队。作为非工作时间的旅游顾问，您将扮演重要角色，提供“一站式”紧急服务。

工作职责：

1. 及时准确地为公司客户提供非工作时间（周一至五18:00之后，周六日，节假日）的紧急服务；

2. 提供有关机票选择、酒店、套餐、省钱方案及其他旅行相关问题的专业咨询服务，例如签证要求、旅行保险产品等；

3. 有效处理客户如航班延误、紧急行程变更等突发问题；

4. 以高效、准确和专业的方式预订机票，酒店等；

5. 与白班的旅游顾问交接客户的任何修改/咨询情况；

6. 能适应轮班通宵工作，居家办公。

职位要求：

1. 大专或以上学历，旅游或相关专业证书或文凭优先；

2. 8年以上国际国内机票操作经验，有TMC公司工作经验优先；

3. 具备机票、酒店等预订、预约和票务处理的实际操作经验；

4. 熟练操作GDS，Sabre，Amadeus系统；

5. 具卓越客户服务的理解能力；

6. 具有出色的沟通、关系管理和人际交往能力；

7. 独立、负责、积极，能够同时处理多项任务，并能在压力下工作；

8. 粤语流利，英文良好。

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