Customer Service Executive

- Follow up daily import and export air/sea freight shipments

- Track and trace shipments, feedback status internally and to customers

- Work closely with operations and oversea team to make sure all shipments go smoothly

- Develop and implement the SOP (Standard Operational Procedure)

- Give support and consultative advice to frontline managers for customer matters

- Set up guidelines and handling processes to reduce dispute and complaints

Skills & Educational Requirements:

- Degree holder with at least 3 years of experience in related industry

- Sound knowledge of inbound and outbound services

- Strong experience on customer services & satisfaction, loyalty & retention and customer data management

- Pleasant, creative, positive mindset and tactful communication & problem-solving skill

- High level of self-motivated and target-oriented mind

- Good command of spoken & written in both English and Chinese

Inter Relationships:

- Good communications with the team

- Good supervisory skill as being able to monitor and lead team members to achieve or even exceed both team and individual targets

- Good contact with all levels of personnel within the company

Working conditions:

Flexible hours required occasionally.

Needed attributes:

Able to work under pressure. Hard-working, punctual, organized, team play spirit, customer-orientated.