Customer Service Specialist-Contractor

? Act as the main point of contact for customer inquiries, escalations, issues and quality related matters.

? Take proactive steps to reconcile forecasts, backlog and shipments in order to meet customer demand and target Sales revenue.

? Proactively identify opportunities to upsell or cross-sell additional products or services to close supply gaps.

? Work independently but closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.

? Participate in business reviews with both internal and external stakeholders.

? Monitoring and partner with sales team on design pipeline performance

? Track/Communicate production progress and priorities to relevant stakeholders to ensure supply targets.

? Conduct Asset data analysis and performance metrics with Chanel Partners to identify trends, patterns and suggest areas for improvements

? Data analysis provider that empower for sales team with valuable insights and tools to drive sales growth and achieve organizational objectives more effectively

? Support to verify and screening potential DAR account linkage.

? Process orders, returns, and refunds in accordance with corporate policies and procedures.

Requirements:

？ Good Excel and PowerPoint skill

？ Fluent in English

？ Experience with supply chain will be preferred

？ At least 3 years’ experience with IC industry will be preferred

？ Familiar with Power BI will be preferred