客户关系管理行政专员

7-8千·13薪

杭州市本科不限经验

职位描述

LRQA is seeking an Administrative Specialist to join our Responsible Sourcing Client Management team, helping to support our clients' social compliance, sustainability, and ESG initiatives. As a key member of a rapidly expanding team, you will play an essential role in shaping and delivering customized sustainability solutions, focusing on responsible sourcing and supply chain management. This position offers the opportunity to work with a diverse portfolio of global corporate clients across multiple industries, ensuring their responsible sourcing assessment programs are on track, impactful, and aligned with their objectives.

LRQA正在招聘一名行政专员，加入我们的可持续采购客户管理团队，协助支持客户的社会合规、可持续发展及ESG项目。作为快速扩张团队的核心成员，您将在制定和交付定制化的可持续发展解决方案方面发挥关键作用，重点关注负责任采购和供应链管理。该职位为您提供了与来自多个行业的全球企业客户合作的机会，确保他们的可持续采购评估项目按计划进行、产生实效并与其目标保持一致。

As an Administrative Specialist, you will support our Responsible Sourcing Client Management team in their work to manage corporate client programs. You will work closely internal teams and key stakeholders to ensure that client requirements are clearly understood, communicated, and met. You will support the team in maintaining up to date documentation, systems monitoring, support for KPI tracking and other administrative support that helps to ensure effective and successful client management.

作为行政专员，您将为我们的可持续采购客户管理团队提供支持，协助其管理企业客户项目。您将与内部团队及关键利益相关方紧密合作，确保客户需求被清晰理解、传达并得以满足。您将协助团队维护最新的文档、进行系统监控、支持KPI跟踪以及其他行政支持工作，以帮助确保客户管理的有效性和成功。

Responsibilities 工作职责：

a.) Proactively work with China client service team to support the new client transition from onboarding team to program support team;

主动与中国客户服务团队协作，支持新客户从入职团队顺利交接至项目支持团队;

b.) Support client service team leader to establish the monitoring procedure and complete the tasks required;

协助客户服务团队负责人建立监督流程，并完成所需任务;

c.) Update the pricing plans as per requirement from program support;

根据项目支持团队的要求，及时更新定价方案;

d.) Help with team on existing field instruction update when necessary;

在必要时，协助团队更新现有的现场指导文件;

e.) Help with internal team meeting and training organization;

协助组织内部团队会议和培训活动;

f.) Help with client system setting as per requirements;

按要求协助进行客户系统设置;

g.) Consolidate related data required by team leader;

整理汇总团队负责人所需的各项相关数据;

h.) Support team in managing client helpdesk and other tasks as needed.

支持团队管理客户帮助中心，并完成其他指派任务.

Qualifications 任职要求：

a.) Bachelor's degree with 2-4 years of experience, with experience in client-facing roles, particularly in a commercial environment, with experience managing KPIs, reporting, and program delivery;

拥有学士学位及2至4年工作经验，需具备面向客户的职位经验，尤其是在商业环境中，并拥有管理KPI、报告和项目交付的经验;

b.) Experience in ethical sourcing, social compliance, or a similar field, either within a brand/retailer or service provider is preferred;

具备道德采购、社会合规或相关领域（品牌方/零售商或服务提供商内）经验者优先;

c.) Excellent written and verbal communication skills in English. Additional languages are an advantage;

优秀的中英文书面和口头沟通能力。掌握其他语言者更佳;

d.) Highly organized, detail-oriented, and capable of working independently with minimal supervision;

高度条理化、注重细节，且能在最小监督下独立工作;

e.）Strong sense of urgency, responsibility, teamwork, and accountability；

具备强烈的时间紧迫感、责任心、团队合作精神和担当精神；

f.) Experience in a global operating environment is preferred, with the ability to manage cross-functional relationships across diverse cultures and time zones;

具备全球性工作环境经验者优先，能够管理跨文化、跨时域的跨职能关系;

g.) Self-motivated with excellent time management, planning, and prioritization skills, able to handle multiple tasks simultaneously;

自我激励，拥有优秀的时间管理、规划及优先级排序能力，能同时处理多项任务;

h.) Positive attitude and constructive problem solver;

积极乐观的态度，并能以建设性的方式解决问题;

i.) Proficiency in Microsoft Office programs;

熟练使用Microsoft Office办公软件;

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