英文客服投诉专员

?？Utilize strong communication skills to connect with customers and negotiate when necessary;

?？Consistently follow up with customers until their concerns are fully resolved;

?？Identify operational issues and cooperate with other teams/departments to improve ctrip products and services;

?？Enhance the ctrip brand through social media and reputation platforms (Facebook, Twitter) ;

?？Assist with any ad hoc projects and tasks from the Customer Success Manager.

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Requirements

?？Highly proficient in both verbal and written English. Native speakers preferred;

?？Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;

?？Able to work under tight deadlines and pressure, both independently and with others;

?？Able to work during weekends and public holidays.