Service Engineer - Railway

On-site technical support for customers and ZF plants to analyze product failures

Analyzing and contributing to resolve quality/service problems (related to the gearboxes) at customer end and at ZF

Gearbox repair or modification at customer end in order to solve quality issues

Claims management (field failures) and analysis together with ZF plant and ZF Service

Providing training to technical service staff of customer and ZF

Close cooperation with technical service teams in Friedrichshafen

Customer relationship management with technical & service departments of local OEMs

Your profile:

Basic engineering know-how for railway gearbox applications and/or systems in general (e.g. bogy)

Capability of gearbox assembly and repair, capable of failure analysis of defective gearboxes. Capability to create 8D reports and resolution of quality problems

Has analytical, structured and organized working method. Has problem solving and conflict management skills

Good communication and presentation skills also towards customers. Intercultural competencies (Germany-China)

Ability to work under little supervision (high independence). Reliability of task completion and follow-up of pending issues. High sense of responsibility and compliant working approach

Willingness for business travel

Ideal candidate must be self-motivated with a proven track record in service and product failure analysis activities. High customer orientation and flexibility. The candidate should feel comfortable in a dynamically changing environment with a rapidly expanding customer and product base. Global cooperation and team work is daily business. The candidate must be a fast learner and get know how in multiple products.

Be Part of ZF Team and Apply NOW!