Customer Satisfaction Engineer/CQE/客户质量工程师

· Provide on-site supports to OEM customer

· Provide on-site quick analysis for any fail case in customer plant

· Coordinate sorting works in customer plant and customer’s warehouse

· Coordinate bad parts replacement and return with customer and plant

· Keep daily communication with customer for any comments on products and process and feed it back to plant for continuous improvement

· Not only coordinate for overall customer satisfaction by working closely with customer, product line quality team and other related functions.

· Coordinate and communicate with customer for avoiding delivery risk with other related functions

· Coordinate to provide customer product /service solution with other related functions

· Listen customer voice and connecting with customer for any comments on products, process and service and feed it back to plant for continuous improvement and calming customer’s noise down

Major Job Qualifications：

· Be familiar with products characteristic

· Can do initial analysis and measurement for products

· Good communication skill

· Can do job flexible on time and location

· Be familiar with OEM structure and work procedure