客户服务Customer Care

Organize collecting market information ,assist to give offer to make sure of the business operation, assist the department manager for business contact and sign the contract

2. 接收订单，处理发货，退货,收款事宜，并报告统计数据。

Receiving orders, processing shipment, returning of goods, collection, and report statistical data

3. 接待客户来访,管理客户满意度调查.

Receive client visit, manage the customer satisfaction survey

4. 解决客户常规性纠纷，协调、配合处理重大的客户投诉和突发事件

Deal with the customer regular issues, ordinate and cooperate to handle the serious customer complaint and unexpected affairs

5. 执行领导交办的其他事务

Execute the tasks assigned by the leaders

Job Qualification

1、必须具备优秀的英语听说读写能力。

- MUST have excellent English communication skill, both written & oral. (Minimum CET-4)

2、必须具备微软办公软件、Excel等软件技能。（了解ERP系统，尤其是BPCS者优先）

- Must possess proficient software skills such as Microsoft Office - Word, Excel… (Knowledge of ERP system, esp. BPCS preferred)

3、五年以上客户服务或物流或订单处理相关工作经验。

- Minimum five years of working experience related to customer service or logistics or order handling

4、具备优秀的沟通能力，耐心、专业、礼貌。

- Must possess excellent communication skill, be patient, professional and courteous

5、必须以目标为导向，有上进心，能够有效地完成多项任务。

- Must be goal oriented, self-motivated and able to multi-task effectively