内部公司销售协调

1. College degree or above

大专及以上学历

Experience工作经验

1. At least 3 years’ experience of customer service in mechanical industry.

至少3年机械行业协调工作经验

2.Experience in foreign trade order tracking, familiarity with international trade terms, and a basic understanding of international logistics

有外贸跟单经验，了解国际贸易术语，有一定的国际物流背景知识

Job Skill 工作技能

1.Good thinking skills and find way to solve problems

良好的思维能力和解决问题的方法

2.Be able to solve problems quickly with consideration for company benefits

能够在考虑公司利益的前提下迅速解决问题

3.Be able to understand root cause of problems

能够理解问题的根本原因

4.Well-organize work place and filing system

组织好工作场所和档案系统

5.Ability to manage the entire process of sales orders

能够管理销售订单的整个流程

6.Strong ability to classify and manage documents such as contracts, orders, invoices, etc.

具备出色的文档分类与管理能力，能够处理诸如合同、订单、发票等各类文件

7.Fluent in English reading and writing

英语读写流利

Computer Skill计算机能力

1.Capable user of PC office applications

能够使用电脑办公软件

2. Familiarity with Kingdee ERP system operation

熟悉金蝶ERP系统操作

Job Duties工作职责

Objectives目标

1. Provide same day response to customer enquiries and issues

当天对客户的询问和问题做出回应

2.Shorten the cash gathering period

缩短现金收集周期

3. Ask the right questions to get all necessary information to make a quotation and meet customers’ technical requirements.

提出正确的问题以获得报价所需的所有信息并满足客户的技术要求

4. Be able to provide a solution of single units according to customer’s requirements

能够根据客户要求提供单件解决方案

Order process订单处理

1.Control and monitoring the order process.

控制和监控订单流程

2.Check all the terms of customer order or contract preliminarily and report to your superior.

初步检查客户订单或合同的所有条款，并向上级报告。

3.Make sure the purchase request are complete and then provide it to purchasing within the same day upon the receipt of confirmed customer order and down payment from customer.

在收到确认的客户订单和订金的当天，确保采购请求完整，并提供给采购部。

4.Check with purchasing department and make sure the delivery is on time. Inform customer and sales in case late delivery.

与采购部门沟通，确保按时交货。如延迟交货，通知客户和销售。

5.Inform sales and customers when goods are ready to ship and collect payment

当货物准备好发货时通知销售和客户并收取货款

6.Coordinate with sales and service about installation and collect completion service report for balance collection.

与销售和服务部门协调安装事宜，并收集完成服务报告进行余额回收

Customer Relationship Management客户关系维护

1.Maintain customer’s company information and contacts in ERP system.

在ERP系统中维护客户的公司信息和联系方式

2.Maintain customer file consist of the company information, organization, quotation, orders and services report etc.

维护客户档案，包括公司信息、组织、报价、订单和服务报告等

3.Call customers regularly and get their feedback of our equipment and explore new opportunities

定期给客户打电话，获取他们对我们设备的反馈，寻找新的机会