Factory IT/OT Specialist-Shanghai (职位编号：18424544)

Job ID:

R0059218

Date Posted:

2024-08-16

Company Name:

Mission statement:

As IT/OT Specialist you provide computer onsite support execution for factory

or Hitachi energy site's owned/managed assets and operational support of both

office IT and shop floor IT/OT assets that are not supported by the OSS techs.

You carry out IT/OT Cybersecurity first responder tasks and IT/OT assets

cybersecurity operational tasks.

Your responsibilities:

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You will provide support to end users, IT equipment, software in meeting rooms

and similar user collaboration/common areas as part of desk-side support,

provide computer onsite support of execution for Factory or Hitachi energy

site's owned/managed assets and carry out OT asset IT/OT Cybersecurity

operational tasks and carry out both, the Office IT and Shop Floor IT/OT assets

operational support Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines

execution/ support which Global OSS techs are not supporting or are

managed/owned by factory, CCTV / security system, Badging, Scanners for MES

hardware support.

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You will carry out the IT/OT cybersecurity first responder tasks by

investigating and determining the scope of the incident, work with the

cybersecurity team to contain and remediate the incident, under guidance from

the factory incident responder.

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You will identify critical assets: responsible for identifying critical assets

within the factory that require monitoring and protection, install and

configure remediation measures: install and configure security patches on

critical assets to protect the environment from security incidents, with

additional assistance whenever required and report any abnormal behavior of OT

systems: raise alerts to incident response teams in case of detected security

events in the operational technology (OT) environment, such as unauthorized

access attempts or changes to control systems.

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You will work with vendors: to ensure that the security patches and OT systems

are properly configured and maintained.

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You will implement security measures regarding business managed assets to

ensure that the factory's IT/OT systems are secure and protected from potential

security threats, under guidance of global cybersecurity teams and the factory

process engineer and work full time 5 days a week onsite in factory.

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Living Hitachi Energy's core values of safety and integrity, which means

taking responsibility for your own actions while caring for your colleagues and

the business.

Your background:

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You have completed a formal qualification or completed an apprenticeship in

the field of information technology.

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Minimum 2 years of professional experience in IT support.

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L6S Lean 6 Sigma Certified and ITIL 4 Preferred.

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Good understanding on Service Now IT Enterprise Platform, MS Office 365,

Windows, IOS and Asset Management Tools.

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Have a proactive and solution-oriented mind-set and have the ability to work

independently and self-driven.

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Be fluent in local and English language.