Customer Quality Engineer (MJ000067)

Provide written report to customers and company management teams detailing performance measures, issues and improvement action plans as required

Support building and maintaining customer relationships

Introduce, sustain and cascade quality techniques that meet both customer (e.g. CSR) and business needs in line with appropriate national and international standards particularly with IATF 16949(Automotive industry business only)

Transform the voice of the customer (VoC) into critical to quality (CTQ) characteristics in tesa products and processes

Ensures successfully PPAP submission whenever requested by customer (Automotive industry business only)

Assist change management process and ensures properly customer notification

Coordinate and complete diverse customer requests such as questionnaires

Support and advice in case of quality assurance agreements

Coordinate and accompany customer audits

Review, analyze and provide reaction and improvement plans for customer scorecards

Lead problem solving activities using company and customer methodologies to ensure verifiable and effective actions and prevent further occurrence

Support line trials and engineering changes at customer site(If necessary)

Conducts quality assurance training programs for the personnel in conjunction with customer and tesa requirements

Requirements & Qualifications

1) Education Background ：

BSc. degree (or higher) in engineering, preferably in mechanical engineering, process engineering or equivalent

2) Skills/Capabilities/Working Experience Requirement：

3~7 years of experience in automotive quality field. (Automotive industry business only)

More than 5 years working experience with quality standard IATF 16949, automotive core tools (APQP, FMEA, PPAP and SPC).

Six Sigma skills would be an advantage. (Automotive industry business only)

Excellent problem-solving skills applying 8D methodology

Familiar with automotive customer07s portals and platforms

Auditing experience

Experience working on a cross functional team

3) Languages, Certificates and Skills：

Strong interpersonal and communication skills

Fluent proficiency in spoken and written English