宾客服务中心文员 Service Center Agent
3.5-4.5千北京市专科不限经验
职位描述
1. Process all incoming and outgoing calls accurately and courteously.
正确并礼貌地处理所有打进和打出酒店的电话。
2. Records and controls accurately wake up calls.
准确记录并管理叫早服务。
3. Assists guests with international calls and directory queries.
协助客人处理国际长途和号码查询。
4. Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
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