韩语客服

? Processes orders from order entry and acknowledgement through to invoicing; interpreting customer requirements and facilitating the process with internal stakeholders (Finance/Sales/Planning) to ensure orders are delivered to agreed timescales at the correct price

? Processes customer returns and credits

? Liaises with customers to progress/resolve credit/debt issues as appropriate

? Processes and resolves customer complaints or distributes to required stakeholders for resolution, as required

? Maintains accurate records of pricing and customer data including interactions, transactions, contracts and complaints; gathers relevant customer demand intelligence offered by customers

? Manages consignment stocks day to day to ensure required stock is in required locations to ensure customer service is delivered to required standards (as relevant within region)

? Identifies and supports continuous improvement opportunities within role and supports wider continuous improvement opportunities

Experience:

? Previous customer service experience desirable (at least 2 years working experience)

? Demonstrable experience of working autonomously within agreed processes and procedures

? Strong ability to build good working relationships internally and externally

? Excellent communicator

? Ability to manage multiple activities at any time

? Fluent in Chinese

? Fluent in Korean and English