行政设施经理

1) Assume leadership and full management for soft services planning and execution (by service partners/sub-contractors) for GTP and TC sites.

2) Soft Services cover Reception, Cleaning, Pest control, Food, Pantry, Landscaping, Stationary management, Indoor plants, mailroom and courier

3) With the support of the Regional Soft Service Excellence lead develop work specifications and basic service level for all of the above soft services to improve efficiency and ensure smooth operations.

4) Support the development of service contracts for all soft services in site in collaboration with Regional Soft Service Excellence Lead , Regional Procurement Lead , Contracts Support Officer & Site Operations Leader

5) Close collaboration with Regional Soft Service Excellence Lead in rolling out on site, Global Programs such as Food & Drink, Host, Workplace Champion, smart cleaning etc.

6) Troubleshoots and resolves client end user enquiries and complaints regarding soft services that are escalated.

7) Other duties as may be assigned.

Soft Services Sub-Contractor Management

1) Provide over all management of all sub-contracted soft services including inspection of service quality (using inspection tool)

2) Review sub-contractor performance on a monthly basis measured against agreed Specification of Works and Service Levels.

3) Review and provide 1st level of approval sub-contractor monthly service invoice and submit to Site Operations lead for final approvals.

4) Ensure that all soft services sub-contractor follow site HSE rules and guidelines.

Soft Services Contract Financial Management

1) Develop and manage soft service budget for base and retained spend.

2) Develop Monthly /Quarterly Forecast spend based on historical site service consumption data

affected for example – public holidays, increase in headcount or visitors etc.

3) Track on a monthly basis the Budget / Forecast vs, Actual Spend

4) Carry out variance analysis of Actual vs. Budget / Forecast

5) Develop cost control and management plans to fulfil contractual savings requirement – savings plan.

People Management

Directly Manage the performance of Facilities Coordinators / Receptionists / Handy *** and provide leadership in motivating them to provide exceptional services to our clients.

Contract Key Performance Indicator (KPI) Management

1) Manage Soft Service Request Response Times through Si7 System

2) Carry Out OP 61 soft service compliance checks and report it in the system.

3) Communicates with end users to assess and measure satisfaction levels using appropriate tools (iPad-based end user experience survey)

Required Knowledge and Skills:

1. Good communication skill in written English.

2. Over 5 years of related experience in Facilities Management Soft services

3. Matured skills and personality and good customer facing skills.

4. Good Analytical skill.

5. Good team player and team management.

6. Open to implement new technology for daily operations.

7. Proactive and self-driving style. But always keeping alignment with other stakeholders

8. Ability to effectively present information in an effective way.

9. Requires strong awareness and knowledge of process.

10. Ability to develop and execute processes to support service delivery consistency.

11. Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system with data awareness.