Customer Service Manager (Logistics)

Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.

Key Responsibilities:

Ensure Customer Experience strategy execution Align cross-functional and team goals to drive rapid execution Having a results-driven mindset and sharp insight into root cause for drive progress forward through strong skill of cross-functional collaboration and team leadership. Structured business tracking and optimization for high-performance outcomes include KPI, business volume and other metrics.

Experienced in end-to-end project management, ensuring seamless execution from initiation to delivery. Lean Management drives business process and resource optimization through continuous improvement, reducing costs and enhancing efficiency Drive innovative transformation by replacing manual processes with automated solutions.

Committed to implementing green logistics solutions to reduce the carbon footprint of supply chains. Continuously developing team Skilled in building growth-minded teams by continuously enhancing expertise and delivering global-standard training to ensure team capabilities stay ahead of evolving market demands while executing goals with speed and compliance.

Develop team’s ability of cross-functional collaboration to remove obstacles and deliver result. Drive business growth Leveraging modern analytics for data-driven decisions, proactive solutions, and opportunity promptly captured and executed. Leverage commercial intelligence on markets, industries, and competitors to adapt and navigate supply chain development.

Who we are looking for:

Expertise in integrated logistics or supply chain management. Minimum 5 years of leadership experience in logistics, customer service, or other business development functions.

Build trusted and effective business relationships with internal and external stakeholders. Forge a forward-thinking, high-performing customer experience team. Fluent in English and Mandarin for effective global communication.