Trainer GlobalEN_FLT_EN_SHA(MJ023379)

Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization cultureProvide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills trainingManage and track training quality and effectivenessFollow training related SOPs, hand in training and coaching documentations in time to manage and report training progressTraining courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training scheduleClass management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the teamConduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunitiesAbility to work as part of a team or individually, with initiativeComplete other tasks and other training projects assigned by training supervisor

任职资格

Full-Time Bachelor’s Degree or aboveProficiency in both verbal and written English (or Cantonese/Japanese/Korean/any other IBU service language as required)Working experience in training or related functions, or working experience in IBU CSC is must. One of working experiences in Contact Center or Travel Industry is plus;Proficiency in presentation skill and good communication skill.Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.Self-motivated, strong learning ability and execution force