FGW Aftermarket Services Representative (APAC)

61 Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.

61 Acting within the business process guidance on review and approval of commercial and technical support actions.

61 Joint Customer Visits: Plan joint visits with dealers to key customers to showcase products and address any concerns directly. This collaborative effort helps to reinforce the dealer's credibility and provides a more cohesive sales pitch.

61 Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.

61 Supporting new offering and new channel strategy.

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

61 Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

61 Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

61 Advises others in analyzing and synthesizing relevant data and assessing alternatives.

61 Uses effective decision-making approaches such as consultative, command, or consensus.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

61 Demonstrates both empathy and assertiveness when communicating a need or defending a position.

61 Communicates well downward, upward, and outward.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

61 Works to achieve win-win in negotiations, rather than taking a win-lose approach.

61 Uses active listening and probing techniques to surface problems, issues, and interests.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

61 Oversees key client reviews to assure service and relationship satisfaction.

61 Coaches others in the value, issues, and methods of client partnering.

61 Collaborates with clients in the pursuit of common business objectives.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

61 Implements the group's go-to-market strategy.

61 Explains elements of the strategy to others and encourages questions.

61 Makes sound recommendations when faced with complex and contradictory alternatives.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

61 Uses 'value selling' techniques to successfully engage customers.

61 Researches the customer's industry and organization before attempting sales calls.

61 Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.

61 Quantifies proposed costs, benefits and value in customer terms.

Top Candidates Also Have

61 University degree in Business, Marketing or Engineering or equivalent experience required.

61 7+ years in previous commercial roles involving dealer and/or customer facing interactions

61 Fluent in English

61 Demonstrated ability to work independently in a fast-paced environment.

61 Knowledge of genset or engine products and applications

61 Strong drive and organizational capabilities

61 Previous experience of working in a multinational company and matrix organization

Additional Info:

61 This role requires travelling up to 60%+ of the time within APAC region.

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!