BDC客服经理-保时捷
25-30万/年上海市专科不限经验
职位描述
职位描述：
-Oversee BDC team to meet established customer conquest objectives, closely monitor and analyze the achievement of these objectives, and adjust working strategies promptly as needed.
管理客服团队达成设定的客户招揽业绩目标，业务导向明确。且密切监控并分析目标达成情况，及时调整团队工作策略。
-Adapt to market dynamics by deeply mining business potential and devising strategies for converting leads into actionable plans.
根据市场动态变化，深度挖掘业务潜能，制定商机转化策略并落地实施。
-Delve into customer feedback, explore strategies for enhancing customer loyalty and retention rates, and provide valuable insights for business growth.
深入研究客户反馈，探索客户忠诚维系和客户保持率提升的方案，为业务发展提供有效建议。
-Continuously analyze and optimize team's processes to ensure high-quality, efficient operations and maintain team dynamism.
持续分析并全方位优化客服团队工作流程，保证高质高效和团队活力。
-Coordinate closely with Jebsen Porsche Centre teams, supervise and ensure customer issues and needs are addressed, followed up and resolved promptly, ensuring customer satisfaction.
高度协调客服团队和捷成保时捷中心团队的相关工作，监督并确保客户问题和需求得到及时响应、跟进并解决，保证客户满意度。
-Regularly report on progress and performance to management, and timely fulfill tasks assigned by superiors.
定期向管理层汇报工作进展和表现，及时完成上级安排的工作任务。
-Organize regular business training sessions for the team, and establish business knowledge assessments to ensure that team members maintain a high level of professionalism.
组织团队开展定期业务培训，制定业务知识考核内容，保证团队成员的专业能力。
职位要求：
- At least 5 years of work experience in sales or aftersales of automotive industry,and 3 years team management experience; telesales management experience is preferred.
至少五年汽车行业销售或售后相关工作经验、三年团队管理经验，有电销团队管理经验者优先
Functional / Professional experience, knowledge and skills required:
- Possess a good sense of customer service, excellent language expression and interpersonal communication skills, as well as keen customer insight ability.
具备优秀的客户服务意识、语言表达能力、人际沟通能力及敏锐的用户洞察能力。
- Creative, strong sense of responsibility with team spirit, able to withstand high-pressure.
有创造力，强烈的责任感和团队协作精神，能够承受高强度的工作压力。
- English – written and spoken is preferred.
有英语书面及口语能力更佳。
- Excellent of MS office & presentation skills.
熟练使用办公软件及演示技巧。
20,861+ 岗位更新等你来订阅
一键订阅最新的岗位，每周送达
🎉恭喜你，订阅成功
继续订阅您可以在邮箱中随时取消订阅