业务数据分析专员 Business reporting analyst

61 Prepare and ensure timely, accurate reporting on Corporate Solutions businesses, including but not limited to daily production, KPI progress, contest/convention, monthly targets, operation reports, customer claim usage etc. as well as management reports

61 Prepare and generate regular or ad-hoc KPI/activity reports in a timely manner

61 Collaborate and support ad-hoc reporting to distribution team (i.e. Agency and Partnership Distribution) to monitor sales-driven business activities

61 Prepare, maintain and update documented procedures and functional specifications

61 Coordinate users’ requirement for report generation requests, as well as work closely with IT and Hong Kong team on implementation

Operation Management

61 Provides consistent feedback and coaching and creates assignments to ensure the professional development of staff

61 Handle staff problem promptly and properly, report on results with efficient and proactive way

61 Actively promotes adherence to established practices and standards and ensure staff compliance

61 Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets.

61 Assist the team leader in designing and implementing the policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry.

61 Assist team leader to proceed team management. Deputies immediate supervisor during his/her absent

61 Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities.

61 Work with other departments or counterparts to improve the cooperation and understanding among teams.

61 Actively participate, co-ordinate and promote staff participation in company/department team building activities

61 Maintain positive relationship with internal and external customer Financial and Non-Financial Measures:

Achievement of target operational KPIs by business units – TAT, Accuracy, Productivity.

61 Operations Efficiency Improvement

61 Internal & External Audit

61 Timely completion of assigned tasks

61 Accuracy and completeness of work produced

61 Staff engagement survey result Communication Requirements Internal External

Internal

Communication among the team on reports preparation and analysis

Communicate with managers or above on ad hoc projects

External

Liaise with Service Recipients Minimum Job Requirements:

Education & Experience

61 University graduate from Business school professional qualification

61 3-5 years of relevant experience in data processing

61 Language Skill

61 English, Cantonese, Mandarin

Certifications/licenses

61 Industry certifications and practitioners’ licenses

Special Skill

61 Good problem-solving skill

61 Cooperative, responsible detail minded person with a positive attitude, able to manage stress and work in a fast-paced environment

61 Effective communication and interpersonal skills

61 Self-motivated and be able to work under tight schedule and pressure

61 Excellent computer skill. Familiar with Microsoft office applications especially Excel and Access

61 Sensitive to numbers and with good data analysis ability