Keeta-CS Training Manager
北京市不限学历应届
岗位职责
1. Responsible for assisting superiors in establishing an overseas customer service training system and designing and developing professional courses
2. Responsible for the implementation of routine new employee training, process update training, and skill enhancement training for old employees within the business
3. Conduct training effectiveness evaluation and project review through data analysis to continuously improve training effectiveness
4. Explore business pain points through daily teaching, listening, and other methods, and develop training solutions
5. Regularly summarize and analyze training data, summarize work progress, and conduct weekly and monthly work reports;
任职要求
岗位基本要求
1. Bachelor's degree or above; Able to accept business trips; More than
2.3 years of full-time training experience, with experience in the customer service industry
3. Possess strong listening, speaking, reading, and writing abilities in Arabic, English, and Chinese, and be able to use three languages as daily working languages
4. Possess good data analysis and textual summarization skills;
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